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If you experience issues completing a payment on our website, we suggest checking the following:
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Is your card valid for online purchases?
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Did you have a stable internet connection during the payment process?
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Did you enter the correct card details?
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Do you have sufficient balance?
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Does your card allow payment processors in a different currency?
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We suggest trying a different browser or device, using a different card, or selecting a different payment method.
You can also try the following actions to attempt to resolve the issue:
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Update your browser.
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Clear cache and cookies.
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Use a different browser.
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Use a different device.
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You will always receive an error message when your payment is not approved on our website, please read it carefully. If you receive a generic message to contact your bank, please do so.
Unfortunately, we are unable to fix credit card-related errors, and this may be something you need to report to your bank for assistance.